Privacy Policy

Last updated: September 9, 2024

At Crystal Cash, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you voluntarily provide it to us:

• Name and contact information (email address, phone number, postal address)
• Professional information (job title, company, industry)
• Communication preferences
• Any other information you choose to provide in forms, surveys, or correspondence

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies (see our Cookie Policy for details)

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our coaching services
• Responding to your inquiries and requests
• Sending you relevant information about our services
• Customizing your experience on our website
• Analyzing website usage and improving our content
• Complying with legal obligations
• Protecting our rights and preventing fraud

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary for performing our services
• Legitimate Interest: When we have a legitimate business interest that doesn't override your rights
• Legal Obligation: When required by law

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and providing services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In the event of a merger, acquisition, or sale of our business
• Protection: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encryption
• Regular security assessments and updates
• Access controls and employee training
• Secure data transmission protocols

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

If you are located outside the United Kingdom, please note that your information may be transferred to and processed in the UK or other countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: